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FAQ

What is FlexPaie ?

Receive your payments easily, securely and quickly with FlexPaie, the electronic payment solution that accepts all means of payment: bank cards and mobile money. This solution is hosted on a PCIDSS. certified environment.

Whether you are a merchant or a customer, FlexPay is the ideal solution for you.

What are the advantages of FlexPaie ?
  • Speed ​​of perception 24 hours a day
    In just a few seconds your payment is made! Customers or church members can make their payments and send their donations 24 hours a day remotely and receipt is immediate.
  • Payment by mobile money or bank cards
  • Instant payment
  • Payment to an account of your choice
How do I become a FlexPaie merchant ?
  • Step 1 :
    Complete the registration form & accept the general conditions.
  • Step 2 :
    Verification of the Merchant’s form & legal documents (RCCM, ID NAT, NIF, ID and/or other documents, etc.)
  • Step 3 :
    Payment & Signature of contract
  • Step 4 :
    Create merchant account & send documentation
  • Step 5 :
    Test period
  • Step 6 :
    Signing project closing documents and putting into production
Is there a possibility of refunding dissatisfied customers?

Yes, FlexPaie has a reimbursement module that can support these types of operations… Unless the merchant you paid to has already collected the money, then only they can reimburse you.

How much does it cost to use FlexPaie ?

There is no single cost as it depends on the usage itself. Fees range between 1% and 3.5% depending on whether you use a mobile money account or a bank card. Fees may vary from one operator to another.

How can we use FlexPaie to pay online on an e-commerce website (cross-border website like amazon)

To benefit from the FlexPaie payment service, the merchant must first subscribe to the service and integrate it into their e-commerce site (Contact: aide@flexpay.biz). If FlexPaie is not yet available from your merchant, you can suggest that they contact us or provide us with their contact details.

What are the criteria for becoming a FlexPaie merchant?

You must have an active account where you can receive money from your business and have a recognized commercial activity

Is my money safe?

FlexPaie is an application certified to international standards defined by the banking and financial payments industry (PCI: payment cards industry). FlexPaie was also developed with the participation of several banking and mobile money partners.

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+243996020080

info@flexpaie.com

10, Boulevard du 30juin, galerie du centenaire, 2ème niveau bureaux 2B3 et B4, c/Gombe

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“Payment Card Industry Data Security Standard”, de son acronyme PCI DSS, signifie que nous rencontrons les normes en matière de sécurité des données, en l’occurrence les méthodes de paiement en ligne. La norme PCI DSS est multifacette et inclut des exigences pour la gestion de la sécurité, les politiques, les procédures, l’architecture du réseau, la conception des logiciels et d’autres mesures de protection essentielles.

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